Terms of Service

By creating a DASH account, accepting an invitation to a DASH organization, or otherwise using the platform, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using DASH on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

DASH is a secure case management and collaboration platform for regulated industries. DASH provides: encrypted case management workspaces; real-time encrypted messaging; secure file upload, storage, and sharing; participant and access management; audit logging; and enterprise authentication features including SSO and MFA. Features available to you depend on your organization's subscription plan.

You are responsible for maintaining the confidentiality of your account credentials. You must use a strong, unique password and enable multi-factor authentication where offered. You must notify us immediately at hello@das-hub.com if you believe your account has been compromised. DASH is not liable for losses arising from unauthorized access due to your failure to maintain account security.

You agree not to use DASH to: (a) upload, share, or transmit unlawful, harmful, threatening, abusive, harassing, or defamatory content; (b) violate any applicable law or regulation; (c) infringe the intellectual property rights of any third party; (d) introduce malware, viruses, or other malicious code; (e) attempt to gain unauthorized access to any part of the platform; (f) use the platform in a way that could damage, disable, or impair DASH infrastructure; (g) resell or sublicense DASH services without written permission.

You retain all ownership rights in the data you upload to DASH. By uploading data, you grant DASH a limited license to store, encrypt, process, and transmit your data solely as necessary to provide the service. DASH acts as a data processor with respect to personal data processed on behalf of organizations. Organizations act as the data controller for their end users' data. Our data processing obligations are set out in our Data Processing Addendum available on request.

Paid subscriptions are billed monthly or annually in advance. You may cancel your subscription at any time from your billing dashboard. Cancellation takes effect at the end of the current billing period. We do not provide refunds for unused portions of prepaid subscription periods, except where required by applicable law. Price changes will be communicated with at least 30 days' notice.

DASH targets 99.9% monthly uptime for cloud-hosted plans. We perform scheduled maintenance with advance notice where possible. We are not liable for downtime caused by events outside our reasonable control, including internet infrastructure failures, AWS outages, or force majeure events. For self-hosted deployments, availability is your responsibility.

To the maximum extent permitted by law, DASH is not liable for: indirect, incidental, consequential, or punitive damages; loss of data, revenue, profits, or business; or damages arising from unauthorized access to your account due to your own failure to maintain security. Our total aggregate liability for any claim arising under these Terms shall not exceed the total fees paid by you in the 12 months preceding the claim.

We may suspend or terminate your access to DASH immediately if you breach these Terms or engage in conduct we reasonably determine to be harmful to other users or the platform. You may terminate your account at any time. Upon termination, your data will be retained for 90 days and then deleted, unless a longer retention period is configured by your organization or required by law.

These Terms are governed by the laws of India. Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka, India. If you are an EU or UK user, this choice of law does not deprive you of protections under mandatory local consumer protection laws.

We may update these Terms from time to time. We will notify you of material changes by email or by displaying a notice in the platform at least 15 days before the changes take effect. Continued use of DASH after the effective date constitutes acceptance of the updated Terms.

For questions about these Terms, contact us at hello@das-hub.com or write to DASH Technologies Pvt. Ltd., Bengaluru, Karnataka, India.